Testimonials

We had our gas ducted heating unit serviced and was very pleased with the service we got, and when at another time we needed some information about our heater they were only to happy to help us over the phone.

Lizzie1
Heathmont VIC

We had our evaporative cooling installed by Fairbairns about 13 years ago now, when they were located in the Heathmont shopping strip. In 13 years we haven’t had any problems with the system at all.

kathyg15
Heathmont VIC

From my first call to Fairbairns, it was a pleasurable experience. Appointment on time, quote provided reasonably quickly, booked within 2 weeks and job (re-location of a ducted unit and installation of new vents) completed within 3 hours.

Approximate cost: $3200.00

DeeDub
Fitzroy North VIC

From booking to the end of the job, the cleaning both our ducted heating and evaporate cooling units was seamless, timely and very professional. Fairbairns even fixed a small seal problem around one of the heating hoses at no charge. Very happy with service as we had used them to install the cooling about 14 years ago.

Approximate cost: $308

kathyg15
Heathmont VIC

We are very happy with the service of our Evaporative Cooling provided by Fairbairns. They are a pleasure to deal with from booking with the office to the techs who came out to do the job.

Approximate cost: $165

Argus
Heathmont VIC

We recently had our 40 year old gas ducted heater replaced with a new Brivis system by Fairbairns Heating and Cooling and we impressed with their knowledge, customer service and ease of install.

We had multiple companies quote for the same system and while Fairbairns was not only the most competitive price wise, they were also the most knowledgeable in what was for me a very specialist and overwhelming field. Ray who provided our quote, took the time to fully investigate our current situation and needs, he was professional and helpful, explaining to us exactly what would need to be done in terminology that we could understand. He even discovered a hole in our current ducting which they ended up fixing at no additional charge to us!

The ordering and installation process was very quick and smooth. Our system was ordered on the Friday and installed the following Tuesday. We were contacted along the way keeping us informed and confirming our appointment.

The installation team arrived in the allocated timeframe and set to work without any hassles, our old system was removed and taken away and the new one installed without any hiccups. The installers were very tidy and left no mess either outside or inside. They also took the time to show us exactly how to use the system and what documents needed to be completed to ensure our 7 year warranty.

The whole team has been a pleasure to deal with; everyone has been extremely helpful and friendly and has gone above and beyond to provided us with a very peronalised service that really made us feel like our business mattered to them.

We would highly recommend them to anyone!

Alannap

We had an evaporative system installed. They did a great job with the installation and support. We are pleased with the unit and it’s performance. We just had a post installation check up (unit installed 2 years ago) and they have done a good job to remind us how to use it more efficiently and to check if everything was working fine.

Very Friendly staff and a good company to work with.

Approximate cost: $4000

Petern443

We recently had our gas ducted heating unit replaced by Fairbairns, as the old one was showing signs of its age and was becoming dangerous. This was the fifth heating or cooling unit we and immediate family have had installed by Fairbairns over 25 years. As usual, the service was prompt and efficient. Ray visited our home and arranged for quoted to be issued through the office. We accepted it immediately and he had installed it within 2 weeks. Ray and his co-worker had to enlarge the return and replace the damper motor, so it was no simple job. Fairbairns also arranged for Victorian energy efficiency certificates to be generated and for a broker to sell them on our behalf, so we received $230 in cash (thanks Victorian government!).

I would not hesitate to recommend Fairbairns for any heating or cooling needs.

Biker

Everyone we have had contact with at Fairbairns has been helpful and polite. The tradies arrived when they said they would, removed the old unit and ducting, worked efficiently, (and took their boots off when working inside, big plus!) Happy to recommend them.

Bev Phillips

We recently had a ducted heating system installed by Fairbairns after removal of the old one. I can highly recommend Fairbairns for all aspects of the installation – from the initial inspection through to completion of work. Office staff communicated promptly, tradesmen arrived on time and completed the work as planned and all aspects of the job were carried out to our satisfaction.

M-ww

We recently had our ageing ducted heating unit replaced by Fairbairns. They were a pleasure to deal with from start to finish. Rick gave us a competitive quote, Leigh helped us with all the paperwork to receive the Green rebate, while Chris and Barry did a very professional installation job. We highly recommend them. Brian & Wendy

Brianp997

Very professional no fuss in quoting, booking and installing. Installers were extremely courteous and professional.

johnr624

From the time we received a competitive quote (incl. a 3% pensioner discount) from Ray, to the installation of our Brivis ducted heating system, we have been particularly impressed by the service provided by all at Fairbairns, Chris and Steve arrived on time on the day we nominated and the installation was made without a hitch and our premises were left clean and tidy. The electricians (whose names I cannot recall) also did their jobs in an efficient manner. Josh has also kept us informed about the rebate system and has assured us we will qualify. More than happy to recommend the services of Fairbairns Heating and Cooling Pty.Ltd.

Approximate cost: $4365

Normw851

From the outset Fairbairns were excellent, inspection of premises, advice re heater, installatiion, office follow up could not be faulted.

I strongly recommend Fairbairns without hesitation.

Kenp35

I unreservedly recommend Fairbairns as great people to deal with. The best way to replace our very old broken gas heating system with a Brivis was expertly assessed and then installed with great skill by a team of three professionals. All staff members (from Rick, Ray, Barry, Chris, Josh and Leigh) were most helpful, polite and friendly. Their quote was competitive and the work carried out promptly and when promised.

Approximate cost: $4500

Barryl867

Our experience with Fairbairns was outstanding from start to finish. The response to our initial enquiry was received within the hour and our inspection booked the next week. (arranged to suit our availability). Rick was thorough, accurate and honest in his appraisal of our requirements to replace an exisiting LPG Brivis Buffalo unit. The install was rushed through by the wonderful office staff and our new heater was up and running within 4 days of our deposit and order being placed. Follow up and support has been equally amazing. No problem recommending this company and its amazing staff. Thanks Fairbairns.

Approximate cost: $3200

Tracyc584

I have arranged my a/c unit serviced by Fairbairns recently. After contacting a few companies, I chose Fairbairns based on the review here and its fair price. Their service is prompt, professional and knowledgable. Thank you.

Approximate cost: $130

louz

We can highly recommend Fairbairns, from the staff in the office to the sales staff and the trades men, we had a replacement Brivis evaporative cooling system fitted. Very professional and an on time company to deal with, extremely pleasant and helpful staff, thanks for a job well done guys

lesleyp77

We could not be happier with all aspects of the experience we have had with both the purchase and fitting of our Brivis Contour Evaporative Air Conditioning by Fairbairns heating and cooling. The tradies involved were polite courteous and very clean. The job was done in a very neat and professional manner. Thank you Fairbairns

Approximate cost: $3850

frankc329

Before Christmas had evaporative cooler serviced by Fairbairns, there were problems with the unit and these were efficiently fixed so everything was working well for the hot weather. Also they have just replaced all our heater ducting which had been ravaged by rats (25 years old). All their tradesmen were polite, easy to deal with and I cannot fault their work. Highly recommended.

joanj257

I highly recommend Fairbairns, They installed a split system over 8 years ago and another multi head split system last week, to another part of our house. Absolute professionalism from the Office, Sales and Installer.

Approximate cost: $7000

sharonh417

Had a replacement air con installed on Monday…happy with service. We’ve had 2 other air cons installed in bedrooms over the years by Rick and have referred him to people in Blind Bight who also reported a good experience. Thx.

beverleyf154

I had my old ducted heating unit replace with Brivis SP421e Gas Ducted Heater by Fairbairns. They were quick, professional with an excellent service from the quoting to the installation of the job. They even clean up the area around the unit for me. Rick who did the quote and install is one of the friendliest person to have a chat too. 5 stars from me and would recommend Fairbairns 100%.

ericy947

Professional in every aspect. Very happy with their service and response. Definitely will use them again, if needed, I. The future.

cathc380

I had a Brivis gas heater installed by this company and found that the service was very professional from start to finish. The heater was installed very efficiently by Chris.

Chris

I am very happy with the job what they done at my home today. honesty, strait forward approach, professional work ethics are very much appreciated.

Andrew
Narre warren

A great family business- genuine value and professional. No Rip and run They just replaced all our heating ducts after vermin damage – tidy courteous and cleaned up after We have been using the company for 28 years and will keep going back

john-v627

We had air conditioning installed and everything was done in a very professional manner. Work was completed well and on time, all mess cleaned up. Communication from office staff and workers on site was friendly, clear and respectful.

helenm819

Thankyou for documents received today and a big thankyou to your team for the efficient and pleasant way they carried out the installation yesterday. We scarcely knew they were there! We would certainly recommend your firm to any one we know who are thinking about air conditioning and if you ever want to use our name as a recommendation we are happy to give it

Your very happy customers Mary and Joe

Mary and Joe
The Basin

We are writing to say a big ‘thank you and well done’ to your company for your prompt and efficient service. Your phone and booking staff have been most helpful, and your installer. Rick, and the electricians, have all done a great job in difficult circumstances in the lead-up to Christmas, during the recent heat wave. We moved house earlier this year and are facing our first summer in this house; you have arranged and carried out a service of our old evaporative cooling system, and an inspection, quotation and replacement installation in relation to our old and defective reverse cycle system.

Particular thanks must go to Rick. Apparently his other job(s) yesterday took longer than expected, and it was also a very hot day to be doing this work. But rather than deferring or cancelling our job, he still turned up here, late in the afternoon, and worked into the night to complete the installation. It must have been after 7.30pm when he left us. He told us that the electricians would be here at 7.30am next morning, and they were; they have just finished and gone. They had been with him on the long and hot job(s) yesterday. We are so grateful to have the installation completed now, as my elderly Mum will be here for Christmas, and her health would not cope with a heatwave unless we have refrigerated cooling.

We chose Fairbairns because you had installed the evaporative cooling in our previous home, and we had no problems with any of that. We thought of shopping around, but decided to go with a company that seemed to have done a good job for us in the past. When we bought this ‘new’ house (almost 20 years old) we needed the services of a number of professional and trade people. We had some very mixed and disappointing experiences, with a number of them being either shoddy or dishonest in their service. It is so good to find a company and its people (we are referring to Fairbairns here) who are prepared to go the extra mile and not let people down! We will be happy to recommend you to others.

Thanks again, and all the best for Christmas and 2013

Joan & Neil
Mont Albert

We have had the central heating and now the evaporative cooling installed by you now and both times have been impressed with the service you have provided, you’ve given competitive prices, great customer service and are on time every time – thank you 🙂

Nikki
Kilsyth

Many thanks indeed for completing the job this morning and to Ray and his team for their perseverance and humour.

We look forward to a long association and passing on referrals to your business as we have been.

Alan
Armadale

I would also like to take this opportunity to commend the staff who completed my A/C changeover on Tuesday 5th March. Glenys in the office , Ray who quoted and oversaw the job, the two lovely young men who installed the unit and also the fantastic electricians – everyone was courteous , polite, friendly , competent , prompt and extremely professional. I was very impressed by the outstanding customer service and will highly recommend your company to family and friends.

Well done Fairbairns.( and your wonderful staff)

Anne
Langwarrin

Thank you for your prompt and efficient installation of our new heating and air conditioning unit last week. We were more than happy with your ability to install the unit so quickly from the order date and the installation was smooth and with minimal disruption.

Mark
Mooroolbark

We are absolutely delighted with the job you did for us plus the honesty. I can assure you that your name is already being passed to our friends so expect lots more.

Grattan
Balwyn North

A short note of appreciation for the excellent work that Ray, Dan and Barry did installing the Daikin Air conditioning system yesterday. The guys were excellent ambassadors for your business, nothing was too much trouble and they undertook all the work in a fastidious manner and with great care and attention of everything in the process.

Ray was superb at working through the logic of every detail and undertook the whole installation in a highly professional manner and Dan and Robert were very careful in the cutting of penetrations and cleaning up perfectly after the work was completed. These guys worked tirelessly from 9am to 7pm to complete the work and had no real time out during the day, they are an excellent work crew and should be highly valued as a total credit to Fairbairns Heating and Cooling. I also would like to complement both the Electricians and the Mechanical unit installer, as all of them did a very careful and professional job which is quite rare to get every trade to be so professional in their work.

Please pass on this sincere thank you to all your staff as we greatly appreciated their courtesy and professionalism throughout the installation.

David
Chirnside Park

To whom it may concern,

Just wanted to let you know that I was most impressed by the way Barry and Chris performed their work today installing my ducted heating system. They were so pleasant and well mannered at all times and I really appreciated their considerate attitude as I realise it’s difficult when the customer is at home and there is also a ‘high maintenance’ dog in residence.

The plumber Ray and electrician Dylan were also very good.

Having an ageing home I have had quite a few tradespeople working here over the years and most have been very good but this is the first time I have felt compelled to put my gratitude in writing.

Thank you for your time.

Yvonne
Heathmont