FAQs

You can look at our services pages to read up about the different systems but the best way is to make an appointment for one of our experienced, senior installers to visit your home or business so we can evaluate your needs and provide you with accurate quotes. We will take into account the size of the area you want to heat and/or cool, your budget, check your available power supply and “help you find your perfect comfort zone”.

Find out if the installer is licensed, carries the correct insurance and will supply you with the necessary compliance certificates. Also find out if the quote includes electrical wiring if the job requires it. In this way you will be comparing apples to apples and not apples to oranges. If you are asking our business these questions the answer is yes to all of them.

We recommend you use leading brand names such as Brivis and Daikin as they have more well established reputations and better systems in place for after sales care.

Each system comes with a star rating that indicates its energy efficiency. Our senior installers can offer information on this increasingly important consideration.

This is something we check when we carry out our free onsite inspection.

We use only fully-qualified, licensed and experienced Trades people. A very high emphasis is placed on their ability to converse in a polite manner to our customers and to leave the worksite in a clean and tidy condition.

It will depend on the time of the year you call to arrange it. The summer and winter are our busiest months so, to avoid time delays, perhaps consider installing your air conditioning system in early spring and your heating system in early autumn.

For installations, we require a 20% deposit to allow us to order your equipment. Once the deposit has cleared, we will be in touch to organise an installation date. Final payment is required on the receipt of your invoice after completion.

Repairs on heaters, coolers, Split Systems and ducting that cannot be completed at the first visit will result in a quote for the cost of the rest of the repairs. The tax invoice for the initial inspection must be paid in full before further quoted work will be carried out. A 20% deposit will be required on acceptance of the quote to carry out the rest of the repair work before work will commence.

Normally we can complete an installation in one day. In the case of new builds and extensions it may be necessary to carry out an installation in 2 stages – a rough in stage and a final fit off/commissioning stage. Progress payments will be invoiced at the completion of each stage. Unless a prior arrangement has been made, extra charges will be incurred if work cannot be carried out in two stages due to the site not being ready for final fit off or for the commissioning of the units.

We accept cash, cheque, EFT, VISA and Mastercard. A credit card surcharge of 1.5% applies. If paying by EFT our BSB number is 063-250 Account No:- 10683445 Please reference name/quote number or invoice number.

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