Our Senior Installers are our sales consultants.

From past experience we find that this results in more impartial advice driven more by the customers’ needs and less by sales targets and sales commission considerations. Our sales model also seems to result in better installation outcomes as our senior installers tend to take ownership of the whole job from start to finish and are not just concerned about the sale.

Finally, we find that the quotes are more accurate as the senior installers are fully aware of the degree of difficulty of each job and charge accordingly. We have heard of quite a few companies that charge extra on installation day after the installers discover that the job was misquoted or underquoted by the Salesman often due to lack of installation knowledge.

Our Senior Installers are chosen for their

• Honesty
• Integrity
• Superior interpersonal skills
• Industry & product knowledge
• Ability to design systems
• Commitment to carrying out quality & industry compliant installations
• Problem-solving skills

So who better to give you advice on your heating & air conditioning requirements?

During an onsite sales consultation one of our Senior Installers will, if required:-

• Check your roof and/or floor space to ensure that the equipment will fit and comply with industry regulations
• Check measurements of areas to be heated and/or cooled to ensure your new system will be sized correctly and draw up a plan for the installer
• Check your gas line to ensure it can supply sufficient gas to your new gas heating system
• Check your power supply to ensure that you have a safety switch installed and that you have sufficient power to run your new system.

Fairbairns Heating & Cooling is aware that a new Heating and Cooling System is a considerable, long-term investment in your property and that recommendations and advice provided by us should reflect a high level of care and consideration.