FAQs
Q: What should I be asking businesses when ringing up for a quote?
A: Find out if the installer is licensed, carries the correct insurance and will supply you with the necessary compliance certificates. Also find out if the quote includes electrics. In this way you will be comparing apples to apples and not apples to oranges. If you are asking our business these questions the answer is yes to all of them.

Q: What is the best Heating/Cooling System for me?
A: You can look at our “Systems Info” page to read up about the different systems but the best way is to make an appointment for one of our experienced, senior installers to visit your home or business so we can evaluate your needs and provide you with accurate quotes. We will take into account the size of the area you want to heat and/or cool, your budget, check your available power supply and “help you find your perfect comfort zone”.

Q: How will I know how energy efficient the system is that I want to buy?
A: Each system comes with a star rating that indicates its energy efficiency. Our senior installers can offer information on this increasingly important consideration.

Q: Which brands do you recommend?
A: We recommend you use leading brand names such as Brivis and Daikin as they have more
well established reputations and better systems in place for after sales care.

Q: Who will install my system?
A: We use only fully-qualified, licensed and experienced Trades people. A very high emphasis is placed on their ability to converse in a polite manner to our customers and to leave the worksite in a clean and tidy condition.

Q: Do I have enough power to run a new heating and/or cooling system?
A: This is something we check when we carry out our free onsite inspection.

Q: How soon can you do the installation after I give the go ahead?
A: It will depend on the time of the year you call to arrange it. The summer and winter are our busiest months so, to avoid time delays, perhaps consider installing your air conditioning system in early spring and your heating system in early autumn. There can be cost savings in the purchase of your system by doing this. Many Split System Air Conditioning Manufacturers, for instance, offer cash back offers on their systems if purchased in off peak periods.

Q: How long will it take to complete my installation?
A: Normally we can complete an installation in one day. In the case of new builds and extensions it may be necessary to carry out an installation in 2 stages – a rough in stage and a final fit off/commissioning stage. Progress payments will be invoiced at the completion of each stage. Unless a prior arrangement has been made, extra charges will be incurred if work cannot be carried out in two stages due to the site not being ready for final fit off or for the commissioning of the units.

Q: What happens when I give the go ahead?
A: We require a 20% deposit to allow us to order your equipment. Once the deposit has cleared, we will be in touch to organise an installation date. Final payment is required on the receipt of your invoice after completion.

Q: What payment options do you offer?
A: We accept cash, cheque, EFT, VISA and Mastercard. A credit card surcharge of 1.5% applies. If paying by EFT our BSB number is 063-250 Account No:- 10683445 Please reference name/quote number or invoice number.
Q: What are your terms and conditions?

TERMS & CONDITIONS
Quotes on Installations:-

1. Fairbairns Heating & Cooling Pty Ltd reserves the right to vary a quote if any unforeseen circumstances arise or if clients vary from the original quote.

2. All quotes are subject to a site inspection.

3. Quote valid for 28 days unless otherwise specified.

4. A 20 % deposit is required on quote acceptance before heating & cooling units and materials can be ordered.

5. The quote is to be signed with the option/options (if options exist) being accepted indicated & returned via email, mail or on the day of the installation before work is commenced.

6. Installation quotes where progress payments apply are based on 2 stages of work (a first stage & a final stage) unless otherwise specified in writing by Fairbairns Heating & Cooling Pty Ltd. Extra charges will be incurred if more than 2 stages of work are required by a customer to complete the installation (unless a prior agreement in writing with Fairbairns Heating & Cooling Pty Ltd exists). Progress payments will be invoiced at the completion of each stage and are payable on receipt of invoice.

Installations:-

1. All goods remain the property of Fairbairns Heating & Cooling Pty Ltd until paid for in full by customer.

2. Customers will incur the suppliers restocking fee plus a $55 administrative fee if customers cancel their order after units and materials are already delivered to Fairbairns Heating & Cooling Pty Ltd. The balance of the customers deposit will be returned to the customer after these charges have been deducted.

3. If the installation is cancelled on the day of the installation after our installation team has already arrived to site, the cancellation fees as outlined in point 2 will apply with the addition of the call out fee being applied per installation team member that has attended.

4. Customers are ideally to be on site on the day of the installation so that the installers are able to explain the positioning of the equipment and also to demonstrate its use on completion. Should the customer not be able to be on site on the day of installation it is their responsibility to advise Fairbairns Heating & Cooling in advance how best they can be contacted should the need arise. If no advice is given prior to the commencement of the installation, the person who is on site will be regarded by Fairbairns Heating & Cooling as being fully authorised to act on the customers behalf.

5. Final payment is required on the receipt of your invoice after completion.

6. Overdue accounts will be referred to a collection agency and/ or law firm.

7. In the event that an overdue account is referred to a collection agency and/or law firm, the customer will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs.

8. Fairbairns Heating & Cooling Pty Ltd offers a 6 year warranty on our workmanship. The manufacturers of the various systems and products we install offer their own product warranties.

Maintenance Service Work/System Repair Work/Duct Repair Work:-

1. Maintenance service rates apply only to fully functioning heating & cooling units where there are no known issues. If the systems are in need of more than just a general maintenance service, then our repair pricing schedule will apply.

2. Domestic System repair work on heating & cooling units and small duct repair work is warranted for 90 days against the recurrence of the same fault only. If a new issue arises, new charges will be applied accordingly. Domestic parts carry a 12 months parts only warranty. Where additional work is required or a quotation is requested, service charges are payable upon completion of the inspection regardless of whether the additional work or quote to carry out the rest of the repairs is accepted. Should the additional work or the quotation be accepted within 28 days, a second call out charge will not be included in the new charges.

3. Quotes on repairs are valid for 28 days.

4. All parts and materials remain the property of Fairbairns Heating & Cooling Pty Ltd until paid for in full by customer.

5. Final payment is required on the receipt of the invoice after completion.

6. Overdue accounts will be referred to a collection agency and/ or law firm.

7. In the event that an overdue account is referred to a collection agency and/or law firm, the customer will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs.

8. Signing the tax invoice authorises the acceptance of charges contained therein. It is the responsibility of the customer to have advised Fairbairns Heating & Cooling Pty Ltd in advance if the person on site is not authorised to accept the charges. If no advice is given, the charges will be applied to the person who initiated the call out.

9. If the customer is not able to be in attendance on the day of our service technician’s appointment and/or will be unable to be contacted, it is the responsibility of the customer to have advised Fairbairns Heating & Cooling Pty Ltd in advance of any price caps without authorisation that they wish to have applied. If no advice is given the charges as per the invoice will apply.

10. Twenty-four hours’ notice is required for cancellations; otherwise the call out charge may apply. If the service technician is left waiting on site before the job is cancelled, the timed charges will be incurred in addition to the call out fee.

Rebates:-

Whilst every assistance is offered to customers in obtaining rebates from Manufacturers and Australian Gas Networks etc., these payments are the responsibility of the companies offering them.