Testimonial 1 - Yvonne from Heathmont
To whom it may concern,

Just wanted to let you know that I was most impressed by the way Barry and Chris performed their work today installing my ducted heating system. They were so pleasant and well mannered at all times and I really appreciated their considerate attitude as I realise it's difficult when the customer is at home and there is also a 'high maintenance' dog in residence.
The plumber Ray and electrician Dylan were also very good.
Having an ageing home I have had quite a few tradespeople working here over the years and most have been very good but this is the first time I have felt compelled to put my gratitude in writing.
Thank you for your time.

Testimonial 2 - David from Chirnside Park
A short note of appreciation for the excellent work that Ray, Dan and Barry did installing the Daikin Air conditioning system yesterday. The guys were excellent ambassadors for your business, nothing was too much trouble and they undertook all the work in a fastidious manner and with great care and attention of everything in the process.

Ray was superb at working through the logic of every detail and undertook the whole installation in a highly professional manner and Dan and Robert were very careful in the cutting of penetrations and cleaning up perfectly after the work was completed. These guys worked tirelessly from 9am to 7pm to complete the work and had no real time out during the day, they are an excellent work crew and should be highly valued as a total credit to Fairbairns Heating and Cooling. I also would like to complement both the Electricians and the Mechanical unit installer, as all of them did a very careful and professional job which is quite rare to get every trade to be so professional in their work.

Please pass on this sincere thank you to all your staff as we greatly appreciated their courtesy and professionalism throughout the installation.

Chirnside Park
Testimonial 3 - Grattan from Balwyn North
We are absolutely delighted with the job you did for us plus the honesty. I can assure you that your name is already being passed to our friends so expect lots more.

Balwyn North
Testimonial 4 - Mark from Mooroolbark
Thank you for your prompt and efficient installation of our new heating and air conditioning unit last week. We were more than happy with your ability to install the unit so quickly from the order date and the installation was smooth and with minimal disruption.

Testimonial 5 - Anne from Langwarrin
I would also like to take this opportunity to commend the staff who completed my A/C changeover on Tuesday 5th March. Glenys in the office , Ray who quoted and oversaw the job, the two lovely young men who installed the unit and also the fantastic electricians - everyone was courteous , polite, friendly , competent , prompt and extremely professional. I was very impressed by the outstanding customer service and will highly recommend your company to family and friends.

Well done Fairbairns.( and your wonderful staff)

Testimonial 6 - Alan from Armadale
Many thanks indeed for completing the job this morning and to Ray and his team for their perseverance and humour.

We look forward to a long association and passing on referrals to your business as we have been.

Testimonial 7 - Nikki from Kilsyth
We have had the central heating and now the evaporative cooling installed by you now and both times have been impressed with the service you have provided, you've given competitive prices, great customer service and are on time every time - thank you :)

Testimonial 8 - Joan & Neil from Mont Albert​
We are writing to say a big 'thank you and well done' to your company for your prompt and efficient service. Your phone and booking staff have been most helpful, and your installer. Rick, and the electricians, have all done a great job in difficult circumstances in the lead-up to Christmas, during the recent heat wave. We moved house earlier this year and are facing our first summer in this house; you have arranged and carried out a service of our old evaporative cooling system, and an inspection, quotation and replacement installation in relation to our old and defective reverse cycle system.

Particular thanks must go to Rick. Apparently his other job(s) yesterday took longer than expected, and it was also a very hot day to be doing this work. But rather than deferring or cancelling our job, he still turned up here, late in the afternoon, and worked into the night to complete the installation. It must have been after 7.30pm when he left us. He told us that the electricians would be here at 7.30am next morning, and they were; they have just finished and gone. They had been with him on the long and hot job(s) yesterday. We are so grateful to have the installation completed now, as my elderly Mum will be here for Christmas, and her health would not cope with a heatwave unless we have refrigerated cooling.

We chose Fairbairns because you had installed the evaporative cooling in our previous home, and we had no problems with any of that. We thought of shopping around, but decided to go with a company that seemed to have done a good job for us in the past. When we bought this 'new' house (almost 20 years old) we needed the services of a number of professional and trade people. We had some very mixed and disappointing experiences, with a number of them being either shoddy or dishonest in their service. It is so good to find a company and its people (we are referring to Fairbairns here) who are prepared to go the extra mile and not let people down! We will be happy to recommend you to others.

Thanks again, and all the best for Christmas and 2013

Joan & Neil 
Mont Albert
Testimonial 9 - Mary and Joe from The Basin
Thankyou for documents received today and a big thankyou to your team for the efficient and pleasant way they carried out the installation yesterday. We scarcely knew they were there! We would certainly recommend your firm to any one we know who are thinking about air conditioning and if you ever want to use our name as a recommendation we are happy to give it

Your very happy customers Mary and Joe

Mary and Joe 
The Basin