SERVICE AND REPAIRS

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Winter Gas Heater Service Charges

  • External Unit: $187.00 Inc. GST *
  • Pensioner External Unit: $176.00 Inc. GST *
  • Internal Unit: $198.00 Inc. GST *
  • Pensioner Internal Unit: $187.00 Inc. GST *
  • Split System Service Special $55 Inc. GST * (Normally $132.00 Inc. GST) Split System service must be carried out with Gas Heater service in order to be eligible for the $55 Split System special price.
  • Heating Ducting Inspection $55 Inc. GST * (One of our installers can go over your heating ducting and check for any issues or airflow problems. You will then be given a price to repair if required or our normal charges apply. Inspection must be carried out with Gas Ducted Heater service in order to be eligible for the $55 special duct inspection price.)

Note: please see  FAQ page  for terms and conditions

* If the heating unit or split system is in need of more than just a general maintenance service, then our repair pricing schedule will apply.
Regular servicing of heater equipment ensures a longer life, more energy efficiency and gives us a chance to assess that your system is safe to use. Recent reports suggest that older systems need to be checked for harmful carbon monoxide emissions.
Twenty-four hours’ notice is required for cancellations, otherwise a call out charge of $132.00 Inc GST may apply.

What does our service technician do whilst performing 
a gas ducted heater service?

  • Removes and cleans fan assembly if required
  • Removes and cleans burner assembly if required
  • Checks heat exchanger
  • Checks gas pressure
  • Checks electricals
  • Checks burner and pilot ignition
  • Checks unit operation
  • Checks for carbon monoxide emissions

Note: Some parts of these systems are non-serviceable such as:
  • Gas valves
  • Control boards
  • Capacitors
  • ​Controllers

CARBON MONOXIDE FACTS SHEET 'THE SILENT KILLER'

FACTS YOU MAY NOT KNOW ABOUT CARBON MONOXIDE:

  • Carbon Monoxide, CO, is an odourless, colourless gas that can cause sudden illness and death.
  • Carbon Monoxide poisoning claimed nine Victorian lives between 2000 and 2011, while dozens more people have been treated in hospitals.

The symptoms of CO poisoning include:

  • Tiredness
  • Shortness of breath
  • Mild or severe headaches
  • Nausea and vomiting
  • Weakness and sleepiness
  • If the poisoning is extreme, it may lead to confusion, loss of consciousness and death. Loss of consciousness can occur quickly if the CO concentrations are high.
Some people are especially sensitive to CO. This includes people with:

  • Heart disease
  • Anaemia
  • Young children, unborn babies, the elderly
  • Symptoms may occur when using, or immediately after using, a gas appliance
  • Doctors should be alerted when CO poisoning is suspected
  • Red blood cells pick up CO quicker than they pick up oxygen. If there is a lot of CO in the air, the body may replace oxygen in the blood with CO. This blocks oxygen from getting into the body, which can damage tissues and result in death.
  • Faulty, unserviced gas heaters can cause CO to be produced. If CO spills into the room because of a range of issues including an obstruction in the flue terminal or ventilation is inadequate, CO poisoning may occur.

RECOMMENDATIONS:

  • Appliances must be serviced, checked and regularly maintained by a licensed or registered gas fitter every 12 to 24 months
  • Gas heaters must be checked to make sure they are safe before winter
  • Owners of properties with gas heaters must be aware of the possibility of the presence of Carbon Monoxide (CO) and the risks it poses

What does our service technician do whilst performing 
a Split System Service?

  • Cleans and washed indoor filters
  • Checks heat/cool modes on unit
  • Checks refrigerant gas pressure
  • Checks unit's amps

Evaporative Cooler and Split System Service

  • Single Storey: $187.00 Inc. GST *
  • Pensioner Single Storey: $165.00 Inc. GST *
  • ​Split System service: $132.00 Inc. GST *

Note: please see  FAQ page  for terms and conditions

* If the evaporative cooling unit or split system is in need of more than just a general maintenance service, then our repair pricing schedule will apply.

EXTENDED Pre-Winter Gas Heater Service Specials

  • External Unit: $165.00 Inc. GST *
  • Pensioner External Unit: $150.00 Inc. GST *
  • Internal Unit: $187.00 Inc. GST *
  • Pensioner Internal Unit: $165.00 Inc. GST *

Note: please see  FAQ page  for terms and conditions

* If the heating unit is in need of more than just a general maintenance service, then our repair pricing schedule will apply.
Regular servicing of Evaporative Coolers is recommended as efficiency and performance can be lost if deposits of windblown dirt & pollen are allowed to clog up the system. It also ensures a healthier environment for your home as the servicing process prevents the accumulation of slimes & moulds. Twenty-four hours’ notice is required for cancellations, otherwise a call out charge of $132.00 Inc GST may apply.

What does our service technician do whilst performing 
an Evaporative Cooler Service?

  • Opens up unit
  • Cleans out reservoir
  • Cleans water sprinklers
  • Checks operation of floater valve
  • Checks V-Belt tension (If required)
  • Checks operation of fan
  • Checks pads & cleans them if necessary
  • Checks overall appearance of unit

Note: Some parts of these systems are non-serviceable such as:
  • Electrical drain valves
  • Solenoids
  • Pumps
  • Electrical boards
  • Controllers

What does our service technician do whilst performing 
a Split System Service?

  • Cleans and washed indoor filters
  • Checks heat/cool modes on unit
  • Checks refrigerant gas pressure
  • Checks unit's amps

Combo Discounts Winter 2017
​External Heater / Evaporative Cooler Service

- External Heater / Cooler Service (Single Storey):
$330.00 including GST
- Pensioner External Heater / Cooler Service (Single Storey):
$297.00 including GST


Note: please see  FAQ page  for terms and conditions

* If the evaporative cooling or heating unit is in need of more than just a general maintenance service, then our repair pricing schedule will apply.

Internal Heater /
Evaporative Cooler Service
- Internal Heater / Cooler Service (Single Storey):
$341.00 including GST
- Pensioner Internal Heater / Cooler Service (Single Storey):
$308.00 including GST


Note: please see  FAQ page  for terms and conditions
* If the evaporative cooling or heating unit is in need of more than just a general maintenance service, then our repair pricing schedule will apply.

REPAIR PRICING SCHEDULE
Split Systems / Heaters / Single Storey Evaps
- $132.00 Inc. GST Flat Call Out Fee
- $33.00 Inc. GST per 15-minute block of labour thereafter
- Plus the cost of replacement parts
- Pensioner discounts

We Repair
- Gas Ducted Heaters
- Evaporative Coolers
- Split System Air Conditioners
- Ducted Refrigeration
- Ducting
- Thermo wires


Note: please see  FAQ page  for terms and conditions

Duct Repair Pricing Schedule
Quotes For Small Ducting Jobs
$132.00 Inc. GST Assessment Fee. This will allow our qualified technicians time to assess your ductwork and quote you for repairs. If you accept the quote, the callout fee will be waived. The repairs will then be carried out at a later date.

Full Duct Replacement Quotes
Free no-obligation quotes for full ducting system replacements.

 On The Spot Jobs
- $132.00 Inc. GST call out fee.
- $33.00 Inc. GST per technician for every 15 minutes of labour thereafter.
- Plus the cost of any materials required.

- Pensioner discounts

Note: please see  FAQ page  for terms and conditions


Duct Cleaning: Gas Ducted Systems​

​​
CEILING VENTS

  • 8 pts   $295
  • 9 pts   $310
  • 10 pts $325
  • 11 pts $340
  • 12 pts $355
  • 13 pts $370
  • 14 pts $385
  • 15 pts $400
  • 16 pts $415
  • 17 pts $430
  • 18 pts $445
  • 19 pts $460
  • 20 pts $475
​​
FLOOR VENTS

  • 8 pts   $275
  • 9 pts   $290
  • 10 pts $305
  • 11 pts $320
  • 12 pts $335
  • 13 pts $350
  • 14 pts $365
  • 15 pts $380
  • 16 pts $395
  • 17 pts $410
  • 18 pts $425
  • 19 pts $440
  • 20 pts $455

Troubleshooting

Before you call us, try these troubleshooting exercises. It may save you some unnecessary expenses.

Split System and Split Ducted Systems

Problem 1: If the refrigerated system (split or ducted) keeps switching itself off.

Possible Solution 1: Ensure the filters are clean. If they are blocked the system will be starved of air and will switch itself off in order to avoid overheating. You might get it going again but it will continue to switch itself off each time until the filters are clean. Ideally, we recommend that you clean the filters every 2 weeks if the systems are in constant use.

Problem 2: If there is no power going to the refrigerated system (easy to tell on Split Systems as the lights on the indoor unit won't be lit).

Possible Solution 1: In the case of the split System ensure the batteries in the remote do not require replacing.

Possible Solution 2: Check in your main power board that the circuit breaker has not tripped. This can happen as a one off if there is a power surge. If it continues to happen when the air conditioner is on, however, you will need to call a service technician as other problems are then indicated that require the help of a trained professional.

Problem 3: If water is dripping from the indoor unit of the Split System.

Possible Solution 1: Ensure the filters are clean.
Gas Ducted Heaters

Problem 1: The unit turns itself off.

Possible Solution 1: Ensure the filters are clean. If they are blocked the system will be starved of air and will switch itself off in order to avoid overheating. You might get it going again but it will continue to switch itself off each time until the filters are clean. Ideally, we recommend that you clean the filters every 2 weeks if the systems are in constant use.

Problem 2: The unit won't switch on at the controller.

Possible Solution 1: If the controller is the type that requires batteries (manual and programmable), check to see if the batteries need changing. Videos on how to change batteries on the Brivis manual and programmable controllers can be found on the systems info page.

Possible Solution 2: Check your main power board that the circuit breaker has not tripped. This can happen as a one off if there is a power surge. If it continues to happen when the unit is on, however, you will need to call a service technician as other problems are then indicated that require the help of a trained professional.

Possible Solution 3: If you have a Networker controller, you can reset the unit by pressing function then button 1. An error code will come up, then you press button 4. The unit will reset. To see a detailed video of this, check out our systems info page.

Possible Solution 4: You can also try resetting the unit by switching the power point off that is located next to your heating system (if it is easily accessible to you).